Since 1989, SHI has persistently maintained our small-company feel by retaining our leadership personnel and by empowering our 4,000+ employees to collaborate with customers to resolve IT problems and needs directly, shoulder to shoulder. With the largest field sales organization of any technology reseller, our visibility across all Public Sector verticals boasts 175 field AEs, working and living in the territories they support, and 170 telesales specialists, who cater to the needs of small and medium public entities and who dedicate their energy every day to customer success. As the largest privately-owned, M/WBE organization in the country, we are proud of our spirit of community and partnership and in our ability to facilitate IT solutions, services, and hardware and software products for our national and global clients. We offer our complete catalog of products and services in response to this RFP. In fact, SHI’s current catalog includes tens of thousands of hardware, software, and other product partners. Generally, SHI is able to sell between 75%-100% of our partners’ product lines, and we offer a wide range of services delivered directly by our internal teams, by the manufacturer directly, or by subcontracting to a third-party, vetted partner. SHI has developed our Enterprise Solutions Group to include solution-based support. This team is comprised of over 150 people who hold 3000+ certifications for various products and solutions. Their goal is to address VHEPC needs, help you acquire the right technology, and facilitate adoption of that technology into your own unique environment. Our Enterprise Solutions Group, like all of SHI, is vendor-neutral and uses its range of experience to help tailor conversations that are optimal for your specific environment. We engage customers during the strategy and solution design of a project and assist with activities like deliberate planning, assessments, white boarding, proof of concepts, and obtaining demo units. Our purpose is to provide the best overall value to VHEPC, and we understand that this goal is achieved through a combination of world-class support, aggressive pricing, and extensive product and service offerings. Our objectives align with UVA's purpose statement as we too promote the free exchange of ideas, a collaborative, diverse community bound together by distinctive foundational values of honor, integrity, trust, and respect and a dedication to excellence.